- GP practice
Manchester Road Surgery
Assessment report published 25 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 June 2026. Manchester Road Surgery is a GP practice and delivers services to approximately 3,594 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.2% White, 2.6% Asian, 1.5 % Mixed, 0.8% Black and 0.9% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment, which meant we did not assess all quality statements. Our rating is determined from the findings of both this assessment and our previous assessment(s). At our last inspection, we rated the provider as good overall and in all key questions. However, during this assessment, we have updated quality statement scores, which have resulted in a change to the safe key question.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
At this assessment we found that the service did not always detect and control potential risks in the care environment. They did not always make sure equipment, and facilities supported the delivery of safe care.
However, we found staffing levels and staff skill mix were monitored to ensure they met the needs of the service. Staff told us they received effective support and training and they worked together well to care for patients. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive outcomes. The service treated people with kindness and respected people’s privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. Staff spoke of a shared vision to provide a good quality, patient centred service that was responsive to people’s needs. Staff understood their individual roles and responsibilities.
We found a breach of regulation in relation to Good Governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
As part of our assessment, we reviewed feedback from people to understand their views and experience of the service. This included reviewing the results of Give Feedback on Care, an online tool we invited people to complete as part of this assessment. People were positive about the quality of their care and treatment and access to services. This was mirrored in the results of the 2025 National GP Patient Survey, which showed most people were satisfied. Since the inspection, The GP Patient Survey (GPPS) have published new results in July 2026. The new data suggests an improvement with 90.7% of people responding positively to the overall experience of contacting their GP practice. The service did not have an active patient participation group (PPG) who represented the views of people using the service.