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Ringmead Medical Practice Good

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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF

Overview

Inspection carried out on 26 November 2013

During a routine inspection

During the inspection we spoke with seven patients five members of staff, the assistant manager and a partner GP. The practice was recruiting a new practice manager at the time of this inspection.

Patients were satisfied with the care and treatment they received and one told us "Staff are absolutely brilliant." They voiced some concerns regarding access to appointments and their ability to contact the surgery. The management had identified these concerns and were implementing plans to improve patients' access to services.

Patients told us they were involved in decisions about their care and treatment. One patient said �Most doctors are very good at explaining things, but some are not as good as others.�

The practice provided staff with awareness and policies on safeguarding. The service had an appropriate process for recruiting staff. Background checks and induction were undertaken before staff were allowed to work alone.

There were systems to monitor the quality of the service. Information on the performance of the service, including feedback from patients and staff, was considered by the service and acted on where possible.