Ironbridge Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service did not always ensure that people could access the care, support and treatment they needed when they needed it.

The 2026 National GP Patient Survey showed the service performed below the national average for contacting the GP practice. The survey showed 57% of respondents described their overall experience of contacting this service as being good, compared to a national average of 73%. However, the practice friends and family survey (May 26) showed that 94% of patients felt they had a positive experience and of that 150 out of the 185 patients who responded felt their experience with the surgery was very good. Patients were offered an appointment in order of clinical priority and patients we spoke with confirmed they had been offered a same day appointment when appropriate.

Leaders recognised concerns about the time taken for patients to obtain an appointment and had plans in place to improve access. A new local branch surgery, pending CQC registration, was due to open in Lightmoor within the next few months. This would provide additional clinical space and enable the practice to offer more appointments. The practice was also recruiting additional staff to support the increased capacity and meet anticipated demand.

The service did not always ensure that people could access the care, support and treatment they needed when they needed it.

The 2026 National GP Patient Survey showed the service performed below the national average for contacting the GP practice. The survey showed 57% of respondents described their overall experience of contacting this service as being good, compared to a national average of 73%. However, the practice friends and family survey (May 26) showed that 94% of patients felt they had a positive experience and of that 150 out of the 185 patients who responded felt their experience with the surgery was very good. Patients were offered an appointment in order of clinical priority and patients we spoke with confirmed they had been offered a same day appointment when appropriate.

Leaders recognised concerns about the time taken for patients to obtain an appointment and had plans in place to improve access. A new local branch surgery, pending CQC registration, was due to open in Lightmoor within the next few months. This would provide additional clinical space and enable the practice to offer more appointments. The practice was also recruiting additional staff to support the increased capacity and meet anticipated demand.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.