Blackhall & Peterlee Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The provider performed below the national average for 3 out of the 4 results in relation to kindness and compassion in the 2026 National GP Patient Survey. For example, 77% of respondents to the survey felt the healthcare professional at their last appointment was very good or fairly good at listening to them compared to a national average of 87%. However, when patients were asked if they had confidence and trust in the healthcare professional they saw or spoke to these exceeded expectations with 95% against a national average of 93%.

Feedback received during the assessment was positive about the kindness, compassion and professionalism of staff. Prior to the assessment, CQC received 23 Give Feedback on Care responses, all of which were positive. Overall, feedback presented a consistently positive picture of people’s experiences of the provider, particularly in relation to staff attitudes, access to appointments, responsive care, and the quality of clinical treatment provided. Patients told us they felt listened to, understood, and treated with dignity and respect.

Clinical staff were frequently described as professional, thorough, supportive and reassuring. Non-clinical staff were consistently praised for being polite, helpful, compassionate and proactive in supporting patients and arranging appointments.

Leaders from the 2 care homes we spoke with also provided positive feedback. They described effective engagement with the practice and told us staff were committed to achieving the best possible outcomes for people living in their care.

The practice had arrangements to promote people’s privacy. Chaperones were available when required, with posters displayed throughout the practice and staff appropriately trained.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.