- GP practice
St John's Medical Centre
Assessment report published 11 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 20 January 2025 to 21 January 2025. St John's Medical Centre is a GP practice and delivers a service to approximately 53,000 patients under a contract held with NHS England. The provider has five sites with one site used as the CQC registered location. The National General Practice Profiles states that the ethnic make-up of the practice area is 8% Asian, 58% White, 22% Black, 8% Mixed, and 4% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fourth decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
We reviewed the National GP Patient Survey published in July 2024. The results indicated that the provider was performing below the national average scores for patient satisfaction in relation to equity in access, kindness, compassion and dignity and treating people as individuals.
We also asked the practice to invite patients to share their experience of the service via the Give Feedback on Care form on the Care Quality Commission’s website. We received one response where a patient had both a positive and negative experience.
There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG were invited to give feedback on the action plan created by the service in response to the National GP Patient Survey results.