Broken Cross Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives with complex care needs. Staff have also focused on identifying risks to people's health and wellbeing, which include people in the last 12 months of their lives and people at risk of developing a long-term condition. The service is currently piloting a community homelessness project aimed at addressing the health inequalities experienced by people affected by homelessness. This involves adopting new approaches to improve access to services, increase engagement, and achieve better health outcomes for this vulnerable group.

The service had an effective approach to monitoring people's care, treatment, and their outcomes and demonstrated evidence in how they continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The service has numerous programmes of targeted quality improvement, whereby information about people's care and treatment is used to make improvements specifically to vulnerable groups.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.