Streatfield Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The 2025 National GP Patient Survey data reflected people felt listened to and were treated with kindness. 94% of patients said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, which was above the national average of 86%.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care. During our on-site visit we saw that reception had a hearing loop for those that required it. The practice provided interpreter services, British sign language, and gender preference options for patients with clinicians who were routinely available.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The practice provided social prescribing support via trained practice staff, who signposted patients to community groups, carer organisations, antenatal support, local foodbanks and wellbeing activities.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The practice had an efficient system for appointment triage that ensured people with immediate needs had access to services. The practice could often offer patients same day or next day appointments. In the 2025 National GP Patient Survey, 99% of respondents felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment. This was above the 92% national average. 92% of respondents felt their needs were met during their last general practice appointment. This was above the national average of 90%.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff we spoke with during the assessment told us they were valued by leaders. The practice supported staff wellbeing through an open-door policy with management, flexible working arrangements, and occupational health access. Lone working policies were in place, workloads reviewed regularly, and adjustments were made where staff had health or childcare needs.