- GP practice
Central Medical Centre
Report from 2 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 13 August 2025 to 20 August 2025. Central Medical Centre is a GP practice and delivers service to 9708 patients under a contract held with NHS England. We conducted this assessment due to the length of time since the last inspection. We assessed all quality statements across the safe, effective, caring, responsive and well led key questions.
The National General Practice Profiles states that that the ethnic make-up of the patient population is 58.28% White, 9.78% Black, 21.71% Asian, 5.36% Mixed and 4.86% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
Central Medical Centre is located at 42-46 Central Road Morden Surrey SM4 5RT. The provider is registered with CQC to deliver the Regulated Activities, diagnostic and screening procedures, family planning services, maternity and midwifery services and treatment of disease, disorder or injury. Central Medical Centre is part of Morden Primary Care Network (PCN).
The practice operates from an adapted residential property. All patient facilities are on the ground floor and are wheelchair accessible, the practice has access to 11 consultation rooms.
The practice clinical team consists of 3 GP partners, 7 salaried GPs, 1 advance nurse practitioner, 2 practice nurses, 3 healthcare assistant and 2 clinical pharmacists. The practice team also consists of a practice manager, Operations and IT Manager, 15 administrative/reception staff members. The team is also supported by a (PCN) social prescriber and a mental health practitioner. The practice is a training practice and provides teaching to medical students; at the time of the inspection there were 2 GP registrars.
Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new electronic online consultation system and increasing nurse appointments with evening and weekend appointment availability. Patients highlighted the compassion shown by doctors, particularly in supporting decision-making throughout their treatment journey. The PPG feedback that the practice listened to their views and acted on feedback they provided.