Inner City Care, Sherwood House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.

The provider was in the process of transferring all paper-based care records to an electronic system. This system enabled staff to have instant access to updated records, ensuring people received the care and support they needed. We viewed both paper and electronic records. We found most care plans were detailed and individualised. Where we found a small number of records that required more detail, the provider acted swiftly and made these changes.

People told us they received the care they needed so there was no impact on people’s health, safety, and wellbeing.

Staff told us they had sufficient information to provide people with the care they needed. A staff member said, “The care plans have enough information for us to go by and are always updated when needed which also include the clients likes and dislikes.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There were records in place that provided other health and social care with the information needed to ensure a smooth transition between services. This included information regarding capacity, medicines, and mobility.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider ensured people were aware of the help and support available throughout their local community to improve their health and wellbeing. This included supporting people to attend health appointments but also to attend local groups and activities to help their mental wellbeing.

A person told us their mental health had already improved in the 6 weeks they had received support from staff; and they told us they looked forward to each call. Another person told us their diet had improved as a result of the support they received from staff. A relative told us staff had improved their family member’s quality of life.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.