- GP practice
Noakbridge Medical Centre
Assessment report published 24 July 2025
Contents
Ratings
Our view of the service
Date of Assessment: 9 May 2025 to 14 May 2025, Noakbridge Medical Centre is a GP practice and delivers service to 3,665 patients under a contract held with NHS England. The National General Practice Profiles states its patient population has mixed ethnicity that is predominantly white (90.52%) with a small mix of other ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We found 1 breach of regulation in relation to safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were both positive and less positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey, showed that people people’s experience of kindness, compassion and dignity, and overall experience, fell below local and national averages, however people felt they were involved in decisions about their care. Feedback from people collected during our site visit was mixed, people described not always being able to see a GP when they requested to; people with physical impairments felt disadvantaged by physical features in and around the building. Positive feedback included reception staff were ‘excellent’. Feedback submitted to CQC indicated that people’s overall experience was positive, with people describing their experience as ‘excellent’ and ‘professional’. There were 2 positive reviews made by people on the NHS UK website within the last year. There was no active patient participation group (PPG) who represented the views of people using the service. The practice told us they had a campaign to actively recruit people to the group, but this had not yet been successful.