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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 14 December 2013
Inspection Report published 14 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

We talked with four patients who attended Gorton Medical Centre on the day of our inspection. One patient said: "I can't fault them at all. I wouldn't change the doctors. The receptionists are great too." Another person said: "The staff are friendly, this is one of the better surgeries in the area." One patient said that when they had needed an emergency appointment they had been given one within an hour.

We found that the practice respected patients' wishes although some patients said the appointment system was not ideal. We found that staff were well trained in safeguarding issues and knew how to report any suspicion of abuse.

We found that the practice made good use of the available space, and that the premises were well maintained.

We found there were good systems for recruiting staff. The practice discussed issues affecting patient care internally, although there was more they could do to encourage patient feedback.

The practice dealt with complaints efficiently.