The Pump House Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. The practice offered health checks for people with a learning disability and autistic people and had achieved a high number of these, to help ensure people remained healthy. They undertook NHS health checks for eligible people and had exceeded their target in the previous year and had achieved a high number of these towards their current target. The practice utilised a primary care network service to undertake the reviews of patients with serious mental illness. Patients could be reviewed in their own home or in a clinic at the practice. A high number of reviews have been undertaken, to help ensure people were supported and their needs being met.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations except in 1 area where they were just below the target. Staff spoken with were aware of this and consistently took action to recall patients and to speak with them regarding immunisation. Unverified data was reviewed onsite which showed the practice had achieved the 90% minimum target for this immunisation. The service performed above or in line with the England average in relation to several cancer screening programmes, including screening for breast and bowel cancer. Cervical screening uptake was slightly below the national target according to data available to CQC. Unverified data was reviewed onsite which demonstrated the service had exceeded the 80% minimum in both areas. Effective recall systems were in place, and flexible appointment times were offered.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.