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Merstow Green Medical Practice Good

All reports

Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 19 September 2013
Inspection Report published 19 September 2013 PDF


Inspection carried out on 22 August 2013

During a routine inspection

During our inspection we spoke with nine patients and six members of staff.

When patients received care or treatment they were asked for their consent and their wishes were listened to. One patient told us,: "Yes and I ask questions until I understand". We found that when minor surgery had been carried out that the doctor had obtained written consent from the patients before the surgery had commenced.

We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. The patients we spoke with provided positive feedback about their care. A patient said: "Our doctor is fantastic. He always welcomes you, you never feel rushed". Patients received their medicines when they needed them and their medicines were regularly reviewed.

Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.

Patients were cared for in modern purpose built premises that were well maintained to ensure a safe environment for patients visits.

The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.