Heaton Mersey Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People told us that they felt listened too and had confidence in the clinician treating them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. The 2025 National GP Patient Survey showed the service performed better than the national average. For example, 94.5% of those who responded felt that the healthcare professional was very good or fairly good at listening to them. This compared to the national average of 86.9%. A total of 99.4% of respondents to the same survey told us that they had confidence and trust in the health care professional that treated them. This compared to the national average of 92.5%. CQC received feedback directly from patients that used the Give Feedback on Care form. We received 238 response, of those there were 206 positive.

We saw staff speaking to people with understanding and kindness. Staff treated people with dignity and respect. They were able to take people to a quiet area to allow people to share confidential matters with them without these matters being overheard by others.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.