Ashton Court Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. At our last assessment we found staff were kind but very task orientated. At this inspection people were offered a more person-centred approach. We spent time observing staff interacting with people and found they were kind, considerate and friendly. People and relatives commented positively about the care they received. One relative said, “We never worry about [family member], they are cared for well here.” Another relative said, “I do have a good relationship with the staff, and they know [family member’s] likes and dislikes.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to have their personal possessions around them and people’s bedrooms reflected their interests. People’s care plans included people’s personal life histories and staff knew people well. The service was in the process of recruiting an activity co-ordinator, however, staff had been given specific activity hours to ensure social stimulation was provided for people. On the day of our site visit we saw people were engaged in Christmas crafts which they enjoyed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were offered choices and supported to make decisions. For example, show plates were used at lunchtime to support people to choose what meal they preferred. We saw staff offering a choice of activities and supporting people to maintain control over their lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw staff were responsive when people required support. Staff were available in communal areas of the home throughout the day. One relative said, “Yes, I think [family member’s] call bell is answered in good time.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff commented positively about the support they received from the management team. We saw the management team supported staff throughout the day and guided them when they sought support. The registered manager told us staff were appreciated and out of hours support was available from the management team.