- GP practice
The Wrythe Green Surgery
Assessment report published 17 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 17 June to 25 June 2026. The Wrythe Green Surgery is a GP practice and delivers service to approximately 16,757 patients under a contract held with NHS England. The National General Practice Profiles states that 72% of people registered with the practice are White, 13% Asian, 7% Black, 5% Mixed and 3% Other.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. This assessment was arranged because of the length of time since the last visit.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Most risks were well managed, so people were
protected and kept safe. However, there were some areas of risk that had not been effectively addressed at the time of our assessment. The facilities and equipment met the needs of people, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Where patients didn’t have capacity, and staff took decisions about the patient’s care in their best interest, they involved those people who were important to the patient in the decision.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
Feedback given in the last National GP Patient Survey was very positive:
- 98% of those who responded said that their overall experience of the practice was good, compared to a national average of 75%
- 90% said that their experience of contacting the practice was positive (national average 70%)
- 100% said that they had trust and confidence in the last healthcare professional they saw (national average 93%) and
- 100% said that the healthcare professional was good at listening to them (national average 87%).
97% of those who responded to the NHS Friends and Family Test in the last year said they had a positive or very positive experience of the service.
There was a large and active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers sought and considered the views of the group, and described the service as open, responsive and genuinely committed to listening to its patients.