- GP practice
Dr James Lawrie
Assessment report published 4 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11/08/2026. Royal Docks Medical Centre is a GP practice and delivers services to approximately 11,992 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 43.2% White, 25.4% Asian, 5.6% Mixed, 21% Black and 4.9% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in deprivation decile 4 of 10. The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements out of 34 across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives and routinely monitored their care and treatment. However, outcomes were not always positive or consistent, and national targets for childhood immunisation and cervical screening were not met.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people using the service, including a small amount of feedback received during the assessment and other available sources. Feedback was positive about the quality of care and how staff treated people. This was reflected in the 2026 National GP Patient Survey and Friends and Family Test results, which showed generally positive patient experience. The practice also had an active Patient Participation Group to represent patients’ views.