- GP practice
Veor Surgery
Assessment report published 17 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 6 October 2025 to 23 October 2025. Veor Surgery is a GP practice and delivers service to 8,753 people under a contract held with NHS England. The National General Practice Profiles states that 97% of the population is white and the approximate remaining 3% were of Asian, black, mixed or other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We carried out this assessment to follow up on a previous breach of regulation from 2023. Since the last inspection, the service has made improvements and is no longer in breach of regulations .
During this assessment, we assessed all quality statements across the safe, effective, caring, responsive and well led key questions.
The service had a good learning culture and people could raise concerns. Leaders had made improvements since the last inspection and were now investigating incidents and significant events thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. The service had now implemented a system to ensure emergency equipment checks were detailed and accurate. There were enough staff with the right skills, qualifications and experience. Managers now made sure information relating to recruitment checks and staff received training was available. Staff managed medicines well and involved people in planning any changes, however we found that people who were prescribed certain medicines had not always received the required monitoring.. The service had now made improvements to embed the auditing process of non- medical prescribers. The service had improved its oversight of medicine management procedures and systems to ensure the safety of the prescribing of medicines, stock control and security of prescriptions. The service had also implemented consistent systems and processes to ensure infection prevention and control was managed safely.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice . Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity. The service had made improvements in terms of recording people’s consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service had taken extra steps to support staff wellbeing since our last inspection.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. The service had improved their audit systems and processes to be able to monitor their performance. The service now also had standardised governance systems to ensure accurate records are kept in respect of recruitment checks, training records and meetings held.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were mostly satisfied with services. We reviewed the results from the National GP Patient Survey data from 2025 which indicated people had positive feedback about their experience at their last appointment. For example, 70% of respondents reported a good overall experience of the practice. We reviewed recent NHS Friends and Family Test (FFT) from the month of September 2025. The practice received responses from 304 people. Of these, 285 rated the overall experience of the service to be good or very good.