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Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were not always cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The provider did not have effective recruitment and selection processes in place to ensure that all relevant checks and documentary evidence had been obtained before staff began work. The practice manager told us that two written references and a criminal records check were required before new staff began working for the provider. We found three out of four records that we looked at showed that criminal records checks had been undertaken between the years of 2007 and 2009 by the staff member's previous employer and / or a different provider; APMS Solutions Ltd. Therefore, the provider Akerman Limited had not ensured that people using the service were cared for by staff with up to date and satisfactory criminal record checks.

We also found one staff record did not contain written references as required by the provider to assess if a person was of good character before being employed; however we noted that requests had been made to the staff member’s previous employer in November 2008. Although Hepatitis B immunity was checked for all staff, there was no further evidence in some staff files of how the provider ensured that staff were physically and mentally able to do their job.

Documentation also found in staff records included proof of identity and a photograph, evidence of qualifications, skills and experience and legal entitlement to work in the UK. Professional registrations for individual doctors were in date and they were allowed to work by the General Medical Council. This ensured that people’s care needs were met by staff that were fit and competent to do their job.