- GP practice
Thornton Heath Medical Practice
Assessment report published 1 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 9 March 2026 to 10 March 2026 Thornton Heath Medical Practice is a GP practice and delivers service to 5884 under a contract held with NHS England. The National General Practice Profiles states that 33.41% White, 17.12% Asian, 36.44% Black 8.22% Mixed and 4.82% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Thornton Heath Medical is located at Thornton Heath Health Centre 61a Gillett Road Thornton Heath Surrey CR7 8RL.
The practice shares its premises with community staff and dental services, it operates from a purpose-built property with patient facilities including reception and waiting areas on the ground floors, 3 toilets including an accessible toilet. The practice has access to 9 consultation rooms on the ground floor.
The practice clinical team consists of 4 GPs, 3 practice nurses. The GPs are supported by a practice manager, assistant practice manager, operations manager and 5 reception/administration staff.
We carried out this assessment due to the length of time since the last inspection.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services.
The practice was working on reestablishing the PPG, the last meeting they had was in September 2024, and they were working on signing up more patients. The practice manager had regular communication with the chair of the PPG. We spoke with a member of the PPG who fed back the practice listened to their views.