Scorton Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the practice involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Scorton Medical Centre was exceptional at treating people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice performed significantly better than the national average in the results of the 2025 National GP Patient Survey. This showed people felt they were listened to and that they were treated with kindness.

For example, 96% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern (compared to a national average of 86%) and 78% of respondents felt that the healthcare professional they saw was good at considering their mental wellbeing (compared to a national average of 74%).

Most respondents (96% of those surveyed) also stated that the healthcare professional they saw or spoke to at their last appointment was good at listening to them (compared to a national average of 87%). In addition, 99% stated that they found the reception and administrative team at the practice helpful (as compared to a national average of 83%).

The latest ‘Friends and Family Test’ feedback from patients also reflected a high level of satisfaction with the practice with 98% of respondents rating the practice as ‘good’ or ‘very good’.

This positivity was mirrored in feedback we received from patients during our assessment who described staff as “caring”, “extremely professional”, “courteous” and “helpful”.

During our visit we observed that arrangements were in place to promote patients’ privacy and that treatment rooms all had appropriate privacy curtains.

Although chaperone training was not mandatory for all staff, it had been completed by those staff who required it and we saw that there were posters on display (both in reception and in treatment rooms) advertising that chaperones were available.

Social prescribers, working through the PCN collaborated with the provider to support patients through holistic assessments. They offered a range of services and could explore support for patients’ mental wellbeing; help patients be healthier, more active and socially connected; and assist patients to live well and more independently.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.