The Sides Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy. The service performed better than both local and national averages in the results of the 2025 National GP Patient Survey. For example, 90% of respondents to the survey say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, compared to a local average of 86% and a national average of 86%.This showed people felt listened to and felt they were treated with kindness. CQC received over 101 pieces of positive feedback, with trends such as “kind receptionists” and “caring staff”. This was mirrored in feedback from people we spoke with during our assessment who described staff as “brilliant”, “truly caring”, and “like a family”.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.