Stephenson Park Health Group

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Leaders explained they had a flexible registration procedure to accommodate individuals who faced barriers to accessing healthcare services, such as those who have no fixed address. This included accepting alternative forms of identification or proof of address, waiving administrative or ID requirements, and helping with completing registration forms.

Staff understood the importance of an inclusive approach to care and made adjustments to support equity in patients' experiences and outcomes. They informed us that interpreters were available when needed and that extended clinics were offered to provide more convenient appointment times for carers, making it easier for them to bring patients to the service.

The practice was veteran registered, and they identified patients with caring responsibilities.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.