- Homecare service
Town Close
Assessment report published 1 May 2026
Contents
Ratings
Our view of the service
Date of inspection: 27th February to 5th March 2026.
Town Close is an extra care housing scheme registered to provide personal care to people in their own homes. At the time of our assessment, there were 16 people receiving a regulated activity. CQC only assesses the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s needs were assessed before they began receiving care. The information gathered was used to ensure they received person-centred care and support, which was clearly documented in their care plans. Risk assessments were completed to help minimise potential risks and ensure that people received safe and appropriate care.
People were safeguarded from the risk of harm and abuse. Staff supporting them had the knowledge and confidence to recognise safeguarding concerns, and understood their responsibilities to report any accidents, incidents, or concerns appropriately.
People were supported to have maximum choice and control in their lives, and staff supported them in the least restrictive way possible and in their best interests.
Medicines were handled and administered safely. Staff completed appropriate training in medicines management and had their competency assessed before they were permitted to support people with their medication.
Effective systems were in place to oversee and monitor the quality of the service. Accidents, incidents and safeguarding concerns were regularly reviewed to promote safety and ensure appropriate action was taken when required. All people using the service were given opportunities to share their feedback.
People's experience of this service
Feedback from people using the service and their relatives was extremely positive. The service was consistently described as safe, compassionate, responsive and well-managed. Families reported being fully involved in care planning, highlighted clear and effective communication, and expressed strong confidence in the quality of care provided. A family member told us, “[Name] is very well looked after. Staff listen and provide safe care. Every time [Name] goes in the wheelchair, they securely fasten the safety belt. Staff are always looking out for their legs and arms.”
People and their relatives were given opportunities to participate in planning their care and support. Care plans were tailored to the individual and included details about personal preferences and how people wished to receive their care. Individuals’ needs were reviewed on a regular basis, with staff recognising and responding appropriately when changes in needs were identified.
People were supported by staff who had access to a wide range of training. This ensured they had the appropriate skills and knowledge to perform their roles effectively. People and their relatives expressed confidence in the ability and competence of the care staff. Staff demonstrated a good understanding of the individuals they supported and were knowledgeable about how to meet their specific needs.