The Maples Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The practice works with the Primary Care Network and other local organisations to provide non-medical support, and providing services to improve patient health, wellbeing, and social welfare. This service was provided to help patients with issues such as loneliness, money jobs and housing.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice had a contract monitoring lead who made calls to patients in high priority groups such as those with severe mental health issues and long-term conditions such as diabetes, to ensure they attended their health checkups.

The practice had not achieved all national targets for childhood immunisations and cervical screening. For example, the percentage of children aged 2 who have received immunisation for measles, mumps and rubella (one dose of MMR) was 89.3% compared to a national target of 95%. The practice saw 67% of women in this age group who have had an adequate screening test within the last 3.5 years as a percentage of the eligible population aged 25 to 49 years old, compared to the expected national target of 80%

The practice understood the importance of immunisations and screening and worked hard to improve uptake and educate the patients both in the practice and in the community as part of an outreach programme, as they were aware of some negative attitudes and health beliefs regarding the screening process. The practice also increased the number of appointments available for immunisation and screening and offered extended opening hours.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.