- GP practice
Torrington Park Group Practice
Report from 27 January 2025 assessment
Contents
Ratings
Our view of the service
Torrington Park Group Practice is a GP practice and delivers services to approximately 12500 patients under a contract held with NHS England. National General Practice Profiles state that the ethnic makeup of the practice area is 63% white, 22% Asian, 5% black, 5% mixed and 5% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This assessment focused on the areas of safe, responsive and well led.
The service had a good learning culture. Concerns could be raised and incidents were investigated thoroughly. Risk was understood and people were protected and kept safe. There were enough trained staff. Medicines were managed well.
People were involved in decisions about their care and were able to give feedback, confident that it would be acted on. Access was being improved.
There was a shared vision and culture based on listening, learning and trust. Appropriate governance was in place. There was a focus on continuous development to provide good quality care.
Since the last inspection, the practice has made improvements and is no longer in breach of Regulation 12 Health and Social Care Act (RA) 2014, Safe care and treatment.
People's experience of this service
People were positive about their quality of care and treatment received. Results from the National GP Patient survey were generally positive except in the area of access. The NHS friends and family test showed that people were satisfied with services. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG stated how managers listened to the group and made positive changes, such as the implementation of new telephone systems to improve patient access to services.