Yorkshire Street Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Yorkshire Street Medical Centre always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected that 86% of people felt they were treated with care and concern during their last appointment and 90% of people had confidence and trust in the healthcare professional that they last saw.

Staff we spoke with understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support.
 

Yorkshire Street Medical Centre treated people as individuals and made sure their care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care. Staff had completed autism and learning disability awareness training.

National GP patient survey data showed 87% of respondents felt they were involved as much as they wanted to be in decisions about their care and treatment.
 

Yorkshire Street Medical Centre promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff actively identified carers. They were offered annual health checks and flu vaccinations to support their health and wellbeing.

Staff helped patients and their carers to access advocacy and community-based services.
 

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.
 

Yorkshire Street Medical Centre cared about and promoted the wellbeing of its staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas. Staff reported being supported if they were struggling at work. We saw team development and training days were established within the practice. Adjustments were made for staff with caring responsibilities.

Staff reported they were listened to, and their ideas were respected and taken seriously. It was also reported that staff were given praise and credit when they contributed to improvements.