- GP practice
Valley Road Surgery
Assessment report published 8 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 July 2026 to 30 July 2026 Valley Road Surgery is a GP practice and delivers a service to 5626 under a contract held with NHS England. The National General Practice Profiles states that the ethnic makeup of the patient population is 58.7% White, 8.6% Asian, 18.3% Black 9.1% Mixed and 5.3% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Valley Road Surgery is located at 139 Valley Road Streatham London SW16 2XT.
The practice operates from a purpose-built property with patient facilities including reception and waiting areas on the ground floors. The practice has access to 7 consultation rooms on the ground floor.
The premises are wheelchair accessible and there are facilities for wheelchair users including an accessible toilet, the practice has a hearing loop.
The practice clinical team consists of 1 GP partner 3 salaried GPs, and 1 practice nurse. The GPs are supported by a managing partner practice manager, and 7 reception/administration staff.
The practice is a training practice, and they had one GP student at the time of the inspection.
We carried out this assessment due to the length of time since the last comprehensive inspection.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Where patients didn’t have capacity, and staff took decisions about the patient’s care in their best interest, they involved those people who were important to the patient in the decision.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from The National GP Patient Survey (GPPS) 2026 data and the NHS Friends and Family Test, showed people were satisfied with services. For example, 100% of patients that completed the survey had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment compared with the local averages of 92% and national 93%. In addition, 95% described their experience of contacting their GP practice as good, compared with the local average of 73% and national 70%.
Feedback received by Care Quality Commission (CQC) through the give feedback on care experience online forms was generally positive. We received 77 give feedback on care comments 69 were positive with patients reporting satisfaction with the quality of clinical care, the professionalism of staff, the responsiveness of the practice. Patients described the service as having “fantastic doctors and nurse, staff being helpful, friendly, kind and having a positive professional manner”.
Negative comments included delays with appointment times, the waiting time for receiving test results, and access to GPs.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as engagement work with the local primary and secondary schools.
The friends and family results from the past 6 months demonstrated high satisfaction overall (96% and above either “Very good” or “Good”), areas for development included more face-to-face appointments and waiting times for appointments. The practice regularly reviewed this, consequently offered more face-to-face appointments and same day urgent appointments if deemed appropriate.