Grayshott Surgery

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 9 December 2025. Grayshott Surgery is a GP practice and delivers service to approximately 12,350 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area is 94% White and 3% Asian, and 3% Black, or originating from mixed or other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this assessment to follow up on concerns identified during our previous inspection in June 2025. At the last inspection we found concerns related to the provider’s governance systems. At this assessment we assessed five quality statements across the safe and well-led key questions and combined the scores for these areas with scores from the last inspection. Since the last inspection, the provider had made improvements and is no longer in breach of regulation in relation to good governance.

The service had a good learning culture, and patients could raise concerns. Managers investigated incidents thoroughly. Patients were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of patients, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved patients in planning any changes.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.

People's experience of this service

We did not seek feedback from patients who use the service as part of this assessment. However, recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed patients were satisfied with services.