Kingsbridge Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Information to promote healthier lives and screening was displayed in the practice and on the website. People with a long-term condition were offered an annual review, which included discussion around lifestyle and referral to educational programmes if appropriate.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service utilised the health and wellbeing coach and social prescribers through their Primary Care Network (PCN). They helped to support patients with managing their health and wellbeing and signposted them to a range of support services and activities.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The service exceeded the World Health Organisation (WHO) target of 95% in all of the 5 immumisation indicators. Staff told us they maintained a spreadsheet of children requiring immunisations and monitored this weekly to check attendance. The parents / guardians of children who were overdue their immunisations were contacted to rebook appointments. Non attendees on the day were contacted at the time of their appointment and encouraged to attend later the same day or rebooked. Appointments for childhood immunisations could be booked outside of the Wednesday clinic, on any day of the week. Staff discussed concerns and provided evidence-based information for parents / guardians who were hesitant to immunise their children.

The service performed better than the England average in relation to several cancer screening programmes, including screening for breast and bowel cancer. Uptake for cervical screening (June 2024) for the eligible population aged between 50 and 65 years old was above the national target of 80%, although for the eligible population aged 29 to 49 years old the uptake was 76.6%. Staff told us the recall system automatically sent a text to patients eligible for screening to book an appointment. They told us the wording had been amended to advise appointments could be booked either at the practice or at the weekend at the extended access service and included a direct booking link to try to improve uptake. The lead nurse reviewed the list of people overdue screening, sent an additional text with links to access information about screening, and recorded this in the electronic records. The nursing team also offered 5-minute appointments to explain the process and equipment used, prior to people booking a screening appointment.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.