- GP practice
The Ridgeway Surgery
Assessment report published 3 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 4 June 2026 to 10 June 2026. The assessment was due to the length of time since we last assessed the service. The last assessment was carried out in July 2018 and the practice was rated Good overall. The Ridgeway Surgery is a GP practice and delivers service to 14838 patients under a contract held with NHS England. The Practice also has a branch surgery located at Alexandra Avenue Health Social Care Centre. The practice is a member of Healthsense Primary Care Network, a grouping of local GP practices. The National General Practice Profiles states that the ethnicity of the practice population is 47.3% Asian, 34.9% White, 7.1% Other, 6.4% Black and 4.3% Mixed. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service worked to eliminate discrimination. People received fair and equal care and treatment.
Leaders and staff had a shared vision and culture based being fair and flexible, innovative and inclusive, respectful and reflective, supportive and safeguarding and teamworking, training and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were mostly positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Feedback we received from the PPG was positive. As part of our assessment the service directed its clients to provide feedback directly to CQC. From the responses, 110 were positive and 23 had concerns about the Practice. The negative feedback was in relation to access and patient follow up.