The Tollesbury Practice Also known as Darcy Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. The practice offered annual health checks for people with a learning disability and autistic people to help ensure they remained healthy. They had a clear system to offer NHS health checks for eligible people. They had invited 144 people and 43 people had attended for a health check, which was 66% of their identified target. Additionally, the practice supported people by signposting patients to local services and groups.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

According to CQC data, the service met national targets for the uptake of childhood immunisations except in 1 area where they were just below the target. Unverified live data was reviewed on site which demonstrated the 90% minimum target had been achieved in this area. Staff spoken with told us they consistently took action to recall patients and to speak with them regarding immunisation. The service performed above the national average for breast and bowel cancer screening. Cervical screening uptake was slightly below the national target according to CQC data. Unverified data was reviewed onsite which demonstrated the service had exceeded the 80% minimum in both areas. Effective recall systems were in place, and flexible appointment times were offered, including 1 Saturday every 5 weeks from 9am until 5.30pm and Monday evenings from 6.30pm – 8pm.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.