Honeypot Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The 2025 National GP Patient Survey data reflected people felt listened to and were treated with kindness. Eighty-six percent of patients said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, which was in line with the national average of 86%. Eighty-two percent of patients said the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment which was above the national average of 74%.

Patients we spoke with told us how staff were all helpful, polite, respectful and understanding.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care. This included having posters in the waiting area in various languages as well as sending out communication to patients in their preferred language. The practice also provided interpreter services and British sign language for patients who required it.

The practice held digital support sessions which included scheduled appointments and drop‑in support to help patient’s using the online system to book appointments, the NHS App and online repeat prescription services. Patients experiencing loneliness and social isolation could attend free drop-in sessions 5 days a week which included activities sessions, bingo, healthy eating and living group, and a social group for pensioners.

During our site-visit we saw that the practice had a separate seating section, ‘A Quiet Space to Wait’, in their waiting room, which had easy read posters displayed. These adjustments aimed to help minimise anxiety and create a supportive clinical environment for patients who required it.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The Practice provided a social prescribing service to patients, with assistance in contacting and accessing services to support needs such as financial benefits, travel, council tax. housing, care, loneliness and social isolation.The practice held weekly sessions attended by Citizens Advice Harrow, who provide personalised one-hour-long appointments with individual patients on social care issues including housing, benefits and other issues. The practice also had weekly social worker drop-in sessions from Harrow Adult Social Care for patients needing social care support.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff we spoke with knew the process for referral to emergency support. There were multiple booking methods to ensure patients had convenient access to care and also obtain urgent medical attention when required. Patients not willing or able to use digital tools to contact the practice did not experience digital exclusion.

In the 2025 National GP Patient Survey, 97% of respondents felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment. This was above the 92% national average. Ninety-six percent of respondents felt their needs were met during their last general practice appointment. This was above the national average of 90%.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff we spoke with told us they were valued by leaders. The practice supported staff wellbeing through an open-door policy. Reasonable adjustments were considered where required, and staff were supported following significant events, complaints or distressing incidents. Workloads were reviewed to ensure they were safe, fair and manageable.