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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 PDF | 74.97 KB

Overview

Inspection carried out on 6 December 2013

During a routine inspection

We spoke with three patients about the service and nine staff at the Garden Surgery Medical Practice. Patients told us that they felt their health needs had been met by a very welcoming and friendly team who were competent to do their jobs.

Patient's needs were assessed and care and treatment was planned and delivered in line with their individual wishes. One person told us �Doctors here are brilliant� and �They make me feel so at ease and easy to talk to, she takes time to listen and nothing is too much trouble, she is a great doctor.� Another person told us �I am not rushed out of door before finished speaking.�

All staff had received training in protection of vulnerable adults and children. The training records we viewed confirmed all staff had received safeguarding training.

The provider had carried out monitoring of chronic conditions, how the practice was organised, how patients viewed their experiences and the extra services provided. This monitoring is required as part of Quality Outcomes Framework (QOF). This is an annual award and incentive programme that details the achievement results. The provider told us they were meeting most of the targets and we saw evidence of this.