- GP practice
Awburn House Medical Practice
Assessment report published 9 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: Thursday 10 September 2026. Awburn House Medical Practice is a GP practice and delivers services to approximately 6174 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.6% White, 2.3% Asian, 1.5% Mixed, 1.1% Black and 0.4% Other. The age profile of the practice population is broadly in line with the local averages; however, they have an above
average percentage of patients over 65 years old. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe: Staff ensured that facilities were clean and ensured that all equipment being used was maintained appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Equipment checks were being completed and there was a monitoring process in place to make sure these were completed on a regular basis.
Effective: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff followed latest guidance and best practice guidelines when providing care and treatment.
Caring: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. Managers ensured that staff kept up to date with mandatory training appropriate for the role they were employed for. Feedback from patients showed that they had confidence in the person treating them.
Responsive: People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
Well-led: The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied. The friends and family test results over the last 12 months showed that they were performing better than the national average at 97.6%. The provider had attempted to setup a patient participation group (PPG) but had not been successful. The provider has set up a walking group that meets once a month. Managers use this as an opportunity to get feedback directly from group members. They use the information shared by the group to help inform decisions on how they can make improvements for all service users.