- GP practice
Heaton Moor Medical Group
Assessment report published 11 February 2026
Contents
Ratings
Our view of the service
Heaton Moor Medical Group is a GP provider and delivers service to 49,684 under a contract held with NHS England. There are 5 locations which the provider delivers services from and they are Adswood Road Surgery, Bosden Moor Surgery, Little Moor Surgery, Heaton Moor Medical Practice and Dean Lane Surgery. The National General Practice Profiles states that the population is made up of 86% White, 8% Asian, 6% Mixed race, Black and others. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe:
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
Effective:
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
CARING:
Staff treated people with kindness, compassion and empathy. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE:
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service would make changes that were appropriate and suitable for the service. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED:
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The service did not have an active Patient Participation Group (PPG), this was something that the service had in place previously and there were plans to start this again. Invitations were on notice boards and on the practice website asking for volunteers to join the PPG. The service worked in other ways in the local community. They participated in community and charity events. The service worked to improve outcomes for individuals that faced health inequalities. Improvements to equity in access, offering sessions to help people that are digitally excluded from accessing services.