- GP practice
Meadow View Surgery
Assessment report published 22 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 21 May 2026. Meadow View Surgery is a GP practice and delivers services to approximately 7,000 people under a contract held with NHS England. The practice is located in Northolt in the North West London borough of Ealing. According to the latest available data, the ethnic make-up of the service area is approximately 37% White, 37% Asian, 4% Mixed, 12% Black and 10% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. Although water temperature monitoring was not being carried out, annual water testing for Legionella bacteria was conducted.
There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it.
Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. This included community health information events which sought to improve patients’ health and well-being.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities in delivering this vision. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. People were positive about the quality of their care and treatment. They described how staff treated them with kindness, compassion and respected their privacy. This was reflected in the results of the 2026 National GP Patient Survey, with most respondents describing their experience as good. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG Chair spoke positively about how leaders routinely made service improvements based on patient feedback.