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Charlton House Medical Centre Good

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Inspection report

Date of Inspection: 3, 8 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 3, 8 October 2013

During a routine inspection

We visited Charlton House Medical Centre over two days. We spoke with fourteen patients, two GPs, the practice manager, two receptionists, a secretary, the practice nurse and the health care assistant. This report states that Dr Morrison and Dr Ranmuthu are the registered managers. Dr Morrison, in fact, retired a few days before our inspection. His name appears in the report because it remained on our register at the time of our inspection.

People we spoke with said "the doctors are polite and friendly", there were "no real problems", and they [the GPs] do their best". People told us they were treated with respect and were able to ask questions about their treatment. Where appropriate, consent was recorded in people's medical notes. There was information about the practice available in the reception area, the practice leaflet and on its website.

Some medication and equipment which would be used in emergencies were out of date. Staff did not have up to date infection control training and there had not been any recent internal audits of infection control. An external audit of the premises had been carried out in 2012 but recommendations made regarding improving the premises not been followed up. Staff had not received regular training or appraisals to support them in their professional development.

There was a complaints policy and there was information in the waiting room about accessing the Patient and Advice Liaison Service (PALS) and the NHS Complaints Advocacy Service. However we found that some complaints had not been investigated in accordance with the practice's complaints policy.