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Charlton House Medical Centre Good

All reports

Inspection report

Date of Inspection: 13 August 2014
Date of Publication: 3 October 2014
Inspection Report published 03 October 2014 PDF


Inspection carried out on 13 August 2014

During an inspection looking at part of the service

We did not speak with patients as part of this inspection. We carried out this inspection to check that Charlton House Medical Centre had taken action to address areas of non-compliance we found at our last inspection.

At our previous inspection of 03 and 08 October 2013 we found that Charlton House Medical Centre did not have suitable arrangements in place to deal with foreseeable emergencies, to manage and minimise the risk of infection, and staff were not appropriately supported. Complaints were not appropriately managed, and people using the service, staff and visitors were not protected from unsafe and unsuitable premises.

The provider told us the actions they would take to address the non-compliance. When we inspected Charlton House Medical Centre on 13 August 2014, we found that many improvements had been made. However there were some outstanding actions relating to their maintenance of the premises.