Ouse Valley Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

Results from the 2026 National GP Patient Survey showed the service performed at the national average. Survey findings showed people felt listened to and reported being treated with kindness. For example, 89% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to the national average of 88%.

We received 12 comments from people using the service for this assessment. People described the team as ‘kind’, ‘supportive’, and ‘understanding’, and several commented that their concerns were taken seriously and the clinicians always listened to them without rushing. We also received feedback from care home managers who said that the GPs treated people using their services with kindness and compassion. For example, one manager reported that the doctors were always willing to give advice either by telephone or face to face and were happy to speak to relatives when required.

All staff we spoke with said they were committed to providing a caring service. Staff consistently told us that the GP partners led by example, demonstrating caring behaviours in their daily interactions with staff and people using the service.

The service had arrangements to promote people’s privacy.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.