The Ash Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had arrangements to promote people’s privacy with curtains in each consultation room and access to a private room if required. The service performed better than both local and national averages in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 97% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern (compared to 85% nationally). Observation of staff including staff interviews indicated that staff were caring, compassionate and treated people with dignity and respect. Staff displayed understanding and a non-judgemental attitude towards people.

The provider also shared feedback with us that they had received through the NHS Friends and Family Test, and this showed high patient satisfaction with the service. Results from the National GP Patient Survey indicated that 97% felt the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment, (compared to 86% nationally). Feedback shared with CQC from people using the service was very positive about their how they had been treated with kindness, compassion and dignity.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.