- GP practice
Tudor Lodge Surgery
Report from 12 June 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 26 August 2025 to 9 September 2025. Tudor Lodge Surgery is a GP practice and delivers services to approximately 12,000 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 94.42% white, 2.39% Asian and 3.19% Black, mixed and other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The practice knew their patient population really well, adjusted their staff team to ensure they are meeting their patients’ needs and had excelled in people getting appointments with the right person at the right time. The service had outstanding access and compassionate leaders who support the staff team well and encouraged continuous service improvement.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the 2025 National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Feedback from people who responded to the 2025 National GP Patient Survey showed that 95% knew what the next step would be after contacting this GP practice with was higher than the local and national averages of 83%.
People were encouraged to provide feedback on their care, and the practice took action where required. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as displaying staff photos and names in the waiting room so people could become familiar with who their appointment was with.