Archived: Hevercourt

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this assessment this has now changed to requires improvement. The service was in breach of legal regulation in relation to the lack of person centred care.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not make sure people were at the centre of their care.

Leaders failed to ensure people’s care plans contained sufficient information around their life history. We found the ‘This is Me’ section of people’s care plans contained little or no information around their life histories. There were also care plans with no ‘This is Me’ section. There was a lack of information including childhood and early life history, work history and significant places and life events to encourage reminiscence, which could help them retrieve past memories.

Staff we spoke with about this lacked knowledge of people’s life history. Life history is crucial in dementia care because they help staff understand the people past, preferences, and personality, which can improve communication, tailor care to their needs, and enhance their overall well-being. By understanding the people’s life story, staff can better connect with them, address distressed behaviours, and create a more person-centred approach to care. We found the service had not done this.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.