- GP practice
Woodsetton Medical Centre
Assessment report published 15 December 2025
Contents
Ratings
Our view of the service
Date of Assessment: 20 October 2025 to 23 October 2025. Woodsetton Medical Centre is a GP practice and delivers services to 7051 patients under a contract held with NHS England. The National General Practice Profiles states that 87% of the population registered at the practice are white, 6.2% Asian, 3% mixed, 2.8% black and 1% other. Information published by Office for Health Improvement and Disparities shows deprivation within the practice population group is in the second decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with the quality of care and treatment received. 84% of respondents to the National GP Patient Survey stated they were involved as much as they wanted to be in decisions about their care and treatment, 92% of respondents stated they had confidence and trust in the healthcare professional they saw or spoke to in their last general practice appointment and 90% of patient felt their needs were met during their last appointment. However, results from the survey suggested there was dissatisfaction regarding access to the service, with 37% of respondents to the survey stating they found it easy to get through to the GP practice by phone.
The practice had a Patient Participation Group (PPG) in place to represent the views of patients, though uptake remained low despite efforts to increase engagement. In addition, the practice actively participated in the wider Primary Care Network (PCN) PPG, ensuring patient perspectives were represented at a locality level.