- GP practice
The Weobley and Staunton-On-Wye Surgeries
Report from 10 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 March 2025 to 12 March 2025. The Weobley and Staunton on Wye Surgeries are two GP practices, located near the town of Hereford. The Weobley Surgery is the main practice and The Staunton on Wye Surgery is the branch practice. Both practices have a dispensary onsite. Between both practices they deliver services to approximately 6,500 people under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others.
The provider is registered with the Care Quality Commission to provide the following regulated activities; diagnostic and screening procedures, maternity and midwifery services, family planning, surgical procedures and treatment of disease, disorder or injury. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led. We rated all key questions as good and therefore the service rated good overall. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice had a good learning culture and patients could raise concerns. The facilities and equipment met the needs of people and were clean and well-maintained to mitigate any risks. Staff managed medicines well and involved people in planning any changes. People were involved in decisions about their care. Care was based on latest evidence and good practice. People were treated with kindness and compassion. The service was easy to access and worked to eliminate discrimination. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. There was a culture of continuous improvement.
People's experience of this service
The practice encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that overall patient experience was positive. The results from the National GP Patient Survey were higher than local and national average scores for patient satisfaction. The results showed that patients felt positive about their overall experience of the service; patients felt listened to, treated with care and concern, involved in decisions about their care and treatment, and had confidence and trust in the healthcare professionals. Recent survey results from the NHS Friends and Family Test also showed people were satisfied with this service. There was a Patient Participation Group (PPG) that represented the views of people using the service. People who used the service were invited to provide feedback directly to CQC. Most of the responses we received were highly positive. For example, staff were described as ‘wonderful, professional, compassionate and knowledgeable.’ Both verbal and written complaints were investigated and used to drive improvement.