Barrow Health Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Results from the 2026 GP Patient Survey demonstrated positive patient experiences. For example, 88% of respondents reported that the healthcare professional they saw or spoke to was good or very good at treating them with care and concern, compared with the national average of 86%. In addition, 87% of respondents reported that the healthcare professional was good at listening to them, in line with the national average of 87%.
Survey results also showed that 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to, compared with the national average of 91%. Overall experience of the practice was positive, with 79% of respondents reporting a positive experience compared to the national average of 77%.
The service had arrangements to support privacy and confidentiality. Consultation rooms supported private discussions and systems were in place to ensure patient information was handled appropriately. Staff demonstrated a caring and respectful approach to people using the service.
 
 

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.