- GP practice
Churchfields Surgery
Assessment report published 13 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 01 December 2025 to 02 December 2025. Churchfields Surgery is a GP practice and delivers services to 11,501 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population are 93.62% White, 2.93% Asian, 0.75% Black, 2.22% Mixed and 0.48% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks were mitigated. There were enough staff with the right skills, qualifications and experience. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People knew how to give feedback and were confident the service took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with their services. There was an active patient participation group (PPG) who represented the views of people using the service.