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Teehey Lane Medical Centre - Dr. M Salahuddin Good

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 8 January 2014, observed how people were being cared for, talked with people who use the service and talked with staff. We talked with commissioners of services and were accompanied by a specialist advisor.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with seven patients who told us they were happy with the consultations they had with their GP. They said they had time to discuss their concerns during the consultation and that treatment, tests and test results were explained to them. They said that where needed they were given written information about health conditions. All said that they were able to get an appointment when they needed one and that they were generally able to see the GP they requested to see. Some comments made about the service were:

“It really works very well. I’m seen in a reasonable time. A referral on is made if needed. There is a nice comfortable waiting area and the staff are nice.”

“I get seen when I need it and the doctor listens to what I have to say.”

“It’s very, very good. They fit me in quickly for an appointment. I get enough time. I’m always satisfied.”

“I am never rushed. I was in an appointment for half an hour today.”

“I am very happy with the service provided.”

“The GPs are very good at picking up health concerns and getting you the treatment you need.”

The practice manager and one GP spoken with told us that patients registering with the service completed a health questionnaire which provided important information about their past medical history, current health concerns and lifestyle choices. The service offered new patients a consultation with a nurse or GP so that their individual needs were assessed and access to support and treatment was available as soon as possible. Patients’ notes were requested from their previous GP to ensure continuity in care and treatment.

The service had electronic records in place to describe the contact patients had with the service and the actions taken to provide appropriate care and treatment. These included a record of patients’ test results and referral letters. The GP spoken with explained to us the systems in place to ensure that patients’ health care was monitored following a particular diagnosis or hospital discharge. They told us how they worked with other agencies to support continuity of care for patients. The out of hours service was provided with information about patients who may come to their attention such as those who required support with end of life care. We found good systems in place to ensure that patients were re-called in for reviews of chronic diseases. The electronic system also alerted the clinical staff if any tests were due or if a patient was a vulnerable adult or child.

The service had a continuity plan in case of emergencies such as a failure in the electricity supply or the computer system. We found procedures in place to keep people safe. The service had equipment to support people in the event of a medical emergency. The registered manager of the service and a nurse spoken with confirmed that regular checks were made of emergency equipment to ensure it was in good order. Records showed the nursing staff regularly checked the emergency drugs and vaccinations were in date and rotated. Staff told us they had training in dealing with medical emergencies including cardiopulmonary resuscitation (CPR) and training records confirmed this.