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Teehey Lane Medical Centre - Dr. M Salahuddin Good

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF

Overview

Inspection carried out on 8 January 2014

During a routine inspection

We spoke with seven patients who told us they were happy with the consultations they had with their GP. They said they had time to discuss their concerns during the consultation and that treatment, tests and test results were explained to them. They said they were able to get an appointment when they needed one. They described the service as accessible, comfortable and clean. They said that staff were respectful, helpful and polite. Some comments made about the service were:-

�It really works very well.�

�I get seen when I need it and the doctor listens to what I have to say.�

�It�s very, very good. �

�I am never rushed. I was in an appointment for half an hour today.�

�I am very happy with the service provided.�

�The receptionists are polite and friendly.�

We found that patients were respected and involved in the service provided to them.

There were practices in place to ensure patients experienced care and treatment that met their needs.

We found that the service had quality assurance systems to ensure patients were fully protected from risks to their health, welfare and safety.

We found improvements were needed to the systems in place to assess the suitability of staff for their role.

We also found that improvements were needed to how the provider demonstrated that all staff were appropriately supported in relation to their roles and responsibilities.