Elton Hall Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives told us staff were kind and caring. A person told us staff are “very kind and caring.” People’s privacy and dignity was respected. Another person told us they felt staff were "respectful" towards them.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff recognised what was important for each person. Staff were trained in equality and diversity, and the provider had an equality and diversity policy in place to protect people and staff against discrimination.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Support plans set out what people required support with and what they could do for themselves. A choice of social activities was offered, and people were supported to take part in a range of community activities that promoted their independence, health, and wellbeing. A staff member told us there was, “Something going on every day, people are going outside to places like the park and the beach as well as activities within the home.” Activities staff spoke with people and their families and held meetings to identify people’s interests and provide suitable support. For example, a person who had been reluctant to take part in any community activities had been encouraged go on a trip tailored to their interests.

People were supported to maintain important relationships with family, friends, and link with community groups.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded quickly when people required assistance and were proactive in anticipating people’s needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider had initiatives to support staff wellbeing, such as am employee of the month recognition scheme. Most staff told us they felt well supported and enjoyed working in the home.